Exchanges and Returns

Start a Return

Miansai Exchange & Return Policy

The basics: Most items may be returned or exchanged within 30 days of delivery. Start at returns.miansai.com with your order number and the email used at checkout. No return authorization number is needed.

How It Works

  1. Start your return at returns.miansai.com with your order number and the exact email used at checkout. If we can't find your order, double-check the email, or contact Miansai Support if you no longer have access to it.
  2. Receive your label by email, either a prepaid label or a QR code for printerless drop-off. Damage and warranty claims may need photo approval first; if so, we'll email you next steps, and your return window is paused during review. No label within 24 hours? Check spam, then contact Miansai Support and we'll resend it.
  3. Ship it back. Items from the same return can go in one box using the provided label.
  4. We process your return, usually within 2 business days of delivery to our facility. Your refund, store credit, or exchange follows from there.

Exchanges (U.S.)

  • Instant Exchange: Enter a card in the portal and your new item ships right away. You're only charged if we don't receive your original within 28 days; once it arrives, no charge is made.
  • Standard Exchange: Prefer not to leave a card? Your new item ships about 1 business day after your return is processed (under 2 business days from delivery to our facility).
  • Exchange orders appear under your original order number with an "EXC" prefix. Any price difference is charged or refunded when the exchange is created.
  • If your exchange item sells out first, we'll offer store credit or a refund.
  • To cancel an exchange or switch to a return, contact Miansai Support.
  • Exchange shipping is on us, and there are no fees of any kind on an exchange.

Refunds & Fees

  • Timing: Refunds are issued as soon as your return is processed (under 2 business days after delivery to our facility). Your bank may take a few more business days to post it.
  • Method: Refunds go to your original payment method, or store credit if you choose it, delivered as an e-gift card code by email (check spam).
  • Refund fee (U.S.): A flat $10 is deducted from refunds, which covers your prepaid label and processing. Exchanges and store-credit returns are free, with shipping on us.
  • Large returns (U.S.): If you are returning three or more items totaling $250 or more, a restocking fee may apply in place of the $10. It is never more than 25% of the value returned, and never more than $300. It does not apply to returns of one or two items, to returns under $250, or to exchanges and store credit. The exact amount, if any, is always shown in the portal before you confirm, and you can switch to an exchange or store credit at that point to avoid it. This is what keeps standard returns at $10 and exchanges free for everyone else.
  • International: There is no restocking fee on international returns; only return shipping is deducted.
  • Defective or incorrect items: If your item arrives damaged, defective, or incorrect, we offer a free exchange. Start at returns.miansai.com, select the issue, and upload a photo for approval. Prefer a refund? Standard return fees apply.

International Returns

You can return an international order for store credit or a refund. Exchanges are not available on international orders. Store credit is the fee-free option and returns the full value of your item.

Store Credit (no fees)

  • Store credit is available on all international returns. No fees are deducted, so you receive the full item value.
  • It is issued as an e-gift card in our store's base currency, U.S. dollars, and can be applied to any future order.

Refunds

  • Refunds include the full item price and are issued in your original purchase currency. Duties, taxes, and import fees are your responsibility; whether any are refundable depends on your shipping method, and any refundable amount is included in your refund.
  • The cost of the return shipping label is deducted from a refund. Choosing store credit instead avoids this deduction.
  • Return shipping varies by destination, carrier, weight, and the number of items, so heavier or multi-item returns may cost more. The exact cost is shown in the portal before you confirm, and nothing is charged until you do. As a general guide, a single item costs up to:
    • Canada: $25
    • Mexico: $25
    • Asia: $40
    • UK: $50
    • Europe: $60
    • Middle East: $60
  • The original shipping you paid at checkout is not refunded on a standard return.
  • Returns must be sent using the prepaid label we provide so we can track the shipment and process your refund promptly.
  • Fit questions before you buy? See our Sizing Guide or contact Miansai Support.
  • EU & EEA customers: If you return within 14 days under your right of withdrawal, we refund the item price plus original standard delivery, and you pay only return shipping. See the section below.

EU & EEA Customers: Right of Withdrawal

If you are a consumer in the EU or EEA (including Norway, Iceland, and Liechtenstein), you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. We refund all payments received, including standard delivery, within 14 days of being notified, and you bear the direct cost of returning the goods. This does not apply to custom or personalized items. For full details, all withdrawal options, and the model withdrawal form, see our Right of Withdrawal page.

Non-Returnable Items

  • Monogrammed, custom-made, and final sale items cannot be returned or exchanged, but remain covered by our Warranty.
  • Normal wear and tear, such as scratches or stretched chains, is not eligible for return or exchange.
  • Items purchased from another retailer must be returned through that retailer. Warranty claims are always handled by Miansai.

Damage & Defects

  • Items damaged in shipping or with manufacturing defects, such as faded plating not attributed to wear or a malfunctioning clasp, qualify for a free exchange within 30 days of delivery. Start at returns.miansai.com and upload a photo for approval.
  • After 30 days, defects are covered under our Warranty.

Gifts

  • To minimize waste, Miansai does not include gift receipts or packing slips.
  • U.S. gift recipients can exchange items at returns.miansai.com/gifts using the order number, shipping zip code, recipient name from the shipping label, and their email. International gift exchanges are not currently supported.

Holiday Returns

Purchases made between November 15 and December 15 may be returned until January 15. Standard return windows apply to all other orders.

Thank you for shopping with Miansai. If anything about your order isn't right, contact Miansai Support and we'll sort it out.

Updated 9/3/26