Shopping Bag

Warranty

1-Year Standard Warranty

Miansai offers a standard 1-Year Warranty from the date of shipping covering basic manufacturing defects including moving parts, plating, adhesives, ropes and leathers, and stones and setting on sapphire jewelry on most products purchased directly from Miansai or from authorized resellers.

Miansai's 1-Year Warranty does not cover the following:

  • Lost items or parts including stones.
  • Physical damage or damage due to normal wear and tear including stretching.
  • Water damage.
  • Plating degradation due to exposure to oils, perfumes, soaps or other external elements.
  • Sample sale, off-price, or mark down items.

A copy of the purchase receipt is required as proof of purchase and to validate this warranty.

Within 30 days of Shipping: Miansai will offer a one-time replacement of these products online via returns.miansai.com or at our flagship stores in New York or Los Angeles.

After 30 days of Shipping or items that are monogrammed, customized, or final sale: Please visit Miansai Support for assistance with your warranty repair or exchange.

We ask customers who purchase from authorized retailers to please utilize the retailers return policy prior to contacting Miansai.

Lifetime 14k Solid Gold and Pave Fine Jewelry Warranty

Miansai 14k Solid Gold and Pave Fine Jewelry is protected under a lifetime warranty regardless of where it was purchased, under the terms and conditions of this warranty.

This warranty covers stones and settings.

This warranty does not cover normal wear and tear or lost items.

All 14k Solid Gold and Pave Fine Jewelry must be sent into Miansai for repair.

We do not offer replacement items.

Any 14k Solid Gold and Pave Fine Jewelry warranty repairs include free Next Day Air shipping.

A copy of the purchase receipt is required as proof of purchase and to validate this warranty.

Please email visit Miansai Support for more information


1- Year Watches Warranty

Your Miansai watch is protected under warranty for a period of 12 months from the original shipping date regardless of where it was purchased, under the terms and conditions of this warranty.

The Miansai watch warranty covers materials and manufacturing defects. This covers all components except the strap, clasp, and battery. 

In case of defect, the components will be repaired or replaced at our discretion, free of charge. Please note that any evidence of tampering or opening the watch case will void the warranty.

If the exact model is not available as a replacement, Miansai will work with each customer to find a suitable Miansai watch of equal value and similar style.

A copy of the purchase receipt is required as proof of purchase and to validate this warranty.

This warranty does not cover normal wear and tear and does not replace lost items.

Please visit Miansai Support for more information


1-Year Leather Goods Warranty

Miansai leather goods are protected under warranty for a period of 12 months from the original shipping date regardless of where it was purchased, under the terms and conditions of this warranty.

This warranty covers all hardware, stitching and straps. 

Cuts, stains, leather discoloration, scrapes, and other cosmetic damage is not covered under this warranty.

Miansai's warranty does not cover sample sale, off-price, or markdown items.

A copy of the purchase receipt is required as proof of purchase and to validate this warranty.

Please visit Miansai Support for more information