30 Day Exchanges and Returns
Miansai offers exchanges and returns for most orders within 30 Days of Purchase.
Items not eligible for refunds include monogram, custom, or items marked down as final sale.
After 30 days, all items are covered under a minimum 1-Year Warranty.
Holidays: Orders made between November 18 and December 15 can be returned until January 15. The standard return window will apply to all other orders outside of this period.
United States Customers
Customers can visit returns.miansai.com to begin an exchange or return.
Customers will be provided a label to return the original item.
A shipping fee of $7 to $12 will be deducted from refunds depending on the size and value of the item being returned. Exchanges will not be charged for shipping.
International Customers
Customers outside of the United States can visit the Global-E Return Center to begin a return.
Customers will be provided a label to return the original item. Customers are responsible for all shipping, duties, and taxes on the return.
Exchanges for international orders are not available at this time.
In-Store Exchanges and Returns
Online orders can be exchanged or returned to any of our locations.
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Exchanges
Customers within the United States can exchange any item for any reason within 30 days of purchase by visiting returns.miansai.com.
Shipping is free for all exchanges within the United States.
Exchanges will ship within 2 business days of the exchange request.
Customers must return the original item within 30 days of the request or they will be charged for the additional items.
Exchanges for international orders are not available at this time.
Refunds
Customers can return their items for refund within 30 Days. The cost of the shipping label will be deducted from the final refund and will depend on the size of the item being returned.
Upon authorization, customers may be initially provided with store credit that can be used prior to the item being returned and processed.
Refunds will be processed within 10 business days of receipt of the original item in our warehouse.
Refunds can only be made to the original form of payment.
Gifts
Miansai does not ship orders with gift receipts or packing slips in order to reduce waste.
Gifts shipped within the US can be exchanged by the receiver by visiting returns.miansai.com/gifts.
To exchange a gift, you will need the order number, shipping zip code, and recipients name which can all be found on the shipping label. Your email will also be required in order to receive the shipping label.
We currently do not support gift exchanges for international orders.
Monogram, Custom, or Markdown Final Sale Items
Items which are monogramed, Customized, or Markdown for Final Sale are not able to be returned for a refund.
These items are eligible for exchange and are covered under our Warranty.
Updated 3/20/23