Miansai Limited Warranty
This limited warranty is provided by Miansai LLC, [street address], [city, state, zip] ("Miansai"). It extends to the original purchaser only and is not transferable. It applies to products purchased directly from Miansai or from an authorized dealer.
Proof of purchase is required for all claims: your original receipt, or for orders placed directly with Miansai, your order number or the email address used at checkout.
1-Year Limited Warranty: Jewelry
Miansai warrants its jewelry for one (1) year from the date of delivery against manufacturing defects in workmanship and materials, including moving parts, plating, adhesives, ropes, leathers, and the stones and settings specific to sapphire jewelry.
This warranty does not cover:
- Lost items or components, inclusive of stones.
- Routine wear and tear, including stretching, bending, chain breakage, scratching, and tarnish.
- Water-induced damage.
- Deterioration of plating from oils, perfumes, soaps, lotions, pools, hot tubs, or other external agents.
- Damage from incorrect storage.
- Damage from accident, misuse, or abuse, such as crushing, impact, or damage caused by pets.
- Modifications, customizations, or repairs performed by anyone other than Miansai.
How to claim: Start all warranty claims at returns.miansai.com. Please include a photograph of the issue with your claim. For monogrammed, customized, or final sale items, or any questions, contact Miansai Support.
For purchases made through authorized dealers, please use the dealer's return policy first; if the dealer cannot assist, contact Miansai Support with your dealer receipt.
Lifetime Limited Warranty: 14k Solid Gold and Pavé Fine Jewelry
Miansai warrants its 14k solid gold and pavé fine jewelry against manufacturing defects in stones and their settings for the lifetime of the product, subject to the terms of this policy.
This warranty does not cover:
- Lost items or components, inclusive of stones.
- Routine wear and tear.
- Damage from accident, misuse, or abuse.
- Modifications, customizations, or repairs performed by anyone other than Miansai.
All repairs under this warranty must be performed by Miansai; replacement items are not provided. Miansai provides complimentary standard ground return shipping on all covered repairs.
How to claim: Visit returns.miansai.com with your proof of purchase and a photograph of the issue, or contact Miansai Support.
1-Year Limited Warranty: Watches
Miansai warrants its watches for one (1) year from the date of delivery against defects in materials and workmanship, excluding the strap, clasp, and battery.
This warranty does not cover:
- Routine wear and tear.
- Lost items or components.
- Damage from water exposure beyond the model's stated water resistance rating.
- Damage from accident, misuse, or abuse.
- Modifications or repairs performed by anyone other than Miansai. Any opening of the case or tampering with the movement voids this warranty.
How to claim: Visit returns.miansai.com with your proof of purchase and a photograph of the issue, or contact Miansai Support.
1-Year Limited Warranty: Leather Goods
Miansai warrants its leather goods for one (1) year from the date of delivery, covering all hardware, stitching, and straps.
This warranty does not cover:
- Routine wear and tear.
- Cosmetic damage such as cuts, stains, discoloration, or scrapes.
- Lost items or components.
- Damage from accident, misuse, or abuse.
- Modifications or repairs performed by anyone other than Miansai.
How to claim: Visit returns.miansai.com with your proof of purchase and a photograph of the issue, or contact Miansai Support.
General Terms
Exclusions applying to all warranties: Items purchased from archive sales, sample sales, off-price channels, or at markdown are not covered. Items purchased from unauthorized resellers are not covered.
Remedy: Your sole and exclusive remedy under this warranty is repair or replacement of the defective product, at Miansai's discretion (repair only under the Lifetime Limited Warranty, as stated above). If a product or component is no longer available, Miansai will offer a comparable Miansai product of similar value and design, or store credit. Repaired or replaced items are covered for the remainder of the original warranty period. We aim to respond to all warranty claims within ten (10) business days.
Limitation of implied warranties: Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of the applicable written warranty above. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Limitation of damages: Miansai shall not be liable for any incidental or consequential damages arising from the use of, or inability to use, its products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
We pride ourselves on crafting quality products and value the trust you place in Miansai. If any issues arise, we're here to assist.
Updated 6/10/2026