This limited warranty is provided by Miansai Inc., 1800 N. Miami Ave, Miami, FL 33136 ("Miansai"). It extends to the original purchaser only and is not transferable. It applies to products purchased directly from Miansai or from an authorized dealer.
Proof of purchase is required for all claims: your original receipt, or for orders placed directly with Miansai, your order number or the email address used at checkout.
Starting a claim: Begin at returns.miansai.com using the email address from your order, and include a clear photograph of the issue; a photo is usually all we need to process your claim. After the 30-day return window, the portal automatically recognizes your request as a warranty exchange. If the portal cannot locate your order, contact Miansai Support with your order number and photos and we will process your claim by email.
Miansai warrants its jewelry for one (1) year from the date of delivery against manufacturing defects in workmanship and materials, including moving parts, plating, adhesives, ropes, leathers, and the stones and settings of our sapphire and pavé jewelry. Pavé jewelry in 14k solid gold is covered by the Lifetime Limited Warranty below.
This warranty does not cover:
How to claim: Start all warranty claims at returns.miansai.com. Please include a photograph of the issue with your claim. For monogrammed, customized, or final sale items, or any questions, contact Miansai Support.
For purchases made through authorized dealers, please request an exchange or replacement through the retailer first. If the style is discontinued or the retailer cannot assist, contact Miansai Support with your dealer receipt and a photograph of the issue.
Miansai warrants its 14k solid gold fine jewelry, including pavé stones and their settings, against manufacturing defects for the lifetime of the product, subject to the terms of this policy. Pavé and stone-set jewelry in other metals is covered by the 1-Year Limited Warranty above.
This warranty covers manufacturing defects only. It is not a guarantee of durability. Gold is a soft metal, and damage that occurs during wear, such as a chain or bracelet catching on an object, is not a manufacturing defect.
All repairs under this warranty must be performed by Miansai; replacement items are not provided. Miansai provides complimentary standard ground return shipping on all covered repairs. Lost stones are not covered; however, if a stone has fallen out and you have retained it, we will reset it free of charge.
How to claim: Visit returns.miansai.com with your proof of purchase and a photograph of the issue, or contact Miansai Support.
Miansai warrants its watches for one (1) year from the date of delivery against defects in materials and workmanship, excluding the strap, clasp, and battery.
Miansai warrants its leather goods for one (1) year from the date of delivery, covering all hardware, stitching, and straps.
Exclusions applying to all warranties: Items purchased from archive sales, sample sales, off-price channels, or at markdown are not covered. Items purchased from unauthorized resellers are not covered.
Remedy: Your sole and exclusive remedy under this warranty is replacement of the defective product. Under the Lifetime Limited Warranty, the remedy is repair, as stated above. If a product is no longer available, Miansai will offer a comparable Miansai product of similar value and design, or store credit. Miansai does not offer repair services or sell replacement components (such as stones, screws, or clasps) for items outside the Lifetime Limited Warranty. Repaired or replaced items are covered for the remainder of the original warranty period. We aim to respond to all warranty claims within ten (10) business days.
International claims: We are currently unable to ship warranty replacements internationally. Approved international claims are resolved with store credit for the cost of the item.
EU and EEA customers: If you live in the European Union or the European Economic Area, you have a legal guarantee of conformity of at least two years from delivery, free of charge, which lets you claim repair, replacement, a price reduction, or a refund if goods do not conform. The warranties on this page are offered in addition to that legal guarantee and do not affect it. Nothing in the Remedy, International claims, or Limitation sections limits your rights under the legal guarantee. See the EU Legal Guarantee notice for details.
Limitation of implied warranties: Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of the applicable written warranty above. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Limitation of damages: Miansai shall not be liable for any incidental or consequential damages arising from the use of, or inability to use, its products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
We pride ourselves on crafting quality products and value the trust you place in Miansai. If any issues arise, we're here to assist.
Updated 9/30/2026