Exchanges / Returns

Holiday 2016 Return Policy:

For purchases made between November 23, 2016 – December 24, 2016, we will offer an extended return/exchange window through January 13, 2017. Please note that returns/exchanges will still need to be in unused, unworn, unaltered, and undamaged condition. All returns must include original packaging: any boxes, bags, and other packaging materials.

For U.S. customers we will cover the cost of return shipping. Returns on orders made outside the United States will be subject to shipping and duties.

Proof of purchase will be required for all returns and exchanges.

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We take pride in our products and stand behind our services. We make it a priority to ensure your utmost satisfaction and do our best to handle any matter with fairness and responsibility.

Please contact us so we can help you.

 

Colors:

A note about colors. We have made every effort to display as accurately as possible the colors of our products that appear on Miansai.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Jewelry Return Policy:

We accept returns of unused, unworn, unaltered, and undamaged items within 30 days of purchase. All returns must include original packaging: any boxes, bags, and other packaging materials.

For U.S. customers we will cover the cost of return shipping. Returns on orders made outside the United States will be subject to shipping and duties.

Proof of purchase will be required for all returns and exchanges.

Replacement Screw Cuff Bars: We sell replacement bars for our original screw cuffs at a cost of $30. Our Sterling Silver Cuff bars are available for $80. Please contact info@miansai.com to order a replacement.

Watch Return Policy:

We accept returns of unused, unworn, unaltered, and undamaged items within 30 days of purchase. All returns must include original packaging: any boxes, bags, and other packaging materials.

For U.S. customers we will cover the cost of return shipping. Returns on orders made outside the United States will be subject to shipping and duties.

Additionally, your Miansai watch is protected under warranty for a period of 18 months from the original purchase date, under the terms and conditions of this warranty.

The Miansai watch warranty covers materials and manufacturing defects. This covers all components, but excludes the strap, clasp, and battery. In case of defect, the components will be repaired or replaced at our discretion, free of charge. Please note that any evidence of tampering or opening the watch case will void the warranty.

If the exact model is not available as a replacement, Miansai will work with each customer to find a suitable Miansai watch of equal value and similar style.

A copy of the purchase receipt is required as proof of purchase and to validate this warranty.

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Any return sent back to Miansai without first submitting an RMA request is subject to a 15% restocking fee. Once an RMA is approved by Miansai, there is a 14-day period to send in your return or contact us with a tracking number.

Please allow 3-5 business days for processing once any return is received into our warehouse.

Click here to begin a return.